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Delivery, returns and VAT for United Kingdom

Delivery, returns and VAT for United Kingdom

Delivery

Classic Customer

< £199 >= £199 Ski/snowboard < £400 Ski/snowboard >= £400
EVRI Eco £9.99 £4.99 £14.99 £0.00
Economy Parcelshop £9.99 £4.99 - -
ESTIMATED UK SHIPPING TIME: EVRI Economy 3 business days.

Refuge Snowleader Club Member

< £199 >= £199 Ski/snowboard < £400 Ski/snowboard >= £400
EVRI Eco £8.99 £3.99 £9.99 £0.00
Economy Parcelshop £8.99 £3.99 - -
ESTIMATED UK SHIPPING TIME: EVRI Economy 3 business days.

Base Camp Snowleader Club Member

< £199 >= £199 Ski/snowboard < £400 Ski/snowboard >= £400
EVRI Eco £7.99 £0.00 £9.99 £0.00
Economy Parcelshop £7.99 £0.00 - -
ESTIMATED UK SHIPPING TIME: EVRI Economy 3 business days.

Summit Snowleader Club Member

< £199 >= £199 Ski/snowboard < £400 Ski/snowboard >= £400
EVRI Eco £0.00 £0.00 £9.99 £0.00
Economy Parcelshop £0.00 £0.00 - -
ESTIMATED UK SHIPPING TIME: EVRI Economy 3 business days.
Orders to the UK will only be shipped with EVRI. For all orders placed from Monday to Friday before 1p.m., deliveries will be made within 3 business days with EVRI Economy to the defined delivery address.
You will receive an email when your order has been shipped and you will be able to give delivery instructions directly on evri.com .



To find out more about the Snowleader Mountain Club Click Here

Returns

You will be able to submit your return request directly online. To do this, go to the My Orders tab in your customer account.

Returns requests must be made within 60 days of receiving your order. The return must be posted within 14 days after the return documents have been received. The refund will be credited to your bank or PayPal account within 14 days of its arrival at Snowleader. We can also credit you with a voucher, which is redeemable on all Snowleader websites for 1 year. Please note that the original shipping cost (when the order was first sent to the customer) is only refundable if the entire order is returned.

REFUND CONDITIONS

To give you time to make sure you are happy with your purchase, Snowleader is extending the product return period for general customers from 14 to 60 days. For Snowleader Mountain Club members, the 100-day return period remains unchanged. For all the return conditions please see our Terms and conditions

*The products must be new and unused, in its original packaging with original labels attached

*For health and safety reasons, we do not accept returns of the following: mounted skis and snowboards/cut climbing skins/thermoformed boots/perishable goods/suncream/cleaning products and underwear.
 
*If you are returning a set it must be returned in its entirety.  
 
*In accordance with article L.221-28 of the French Consumer Code, the right of withdrawal cannot be exercised following the supply of PPE (safety equipment subject to legislation on Personal Protective Equipment) which includes in particular harnesses, carabiners, descenders, cams, ropes, straps and all safety and belay equipment for climbing and mountaineering

*If you have any questions please do not hesitate to contact us. 

HOW DO I GET A REFUND?

You will be able to submit your return request directly online.
To do this, log on to your customer account and go to the My Orders tab, then choose the order concerned and the products to be returned.
You will automatically receive a confirmation email and you will be able to download the necessary return documents. These documents will also be available in your customer account.
We thank you in advance for attaching the preparation form you received with your order.
You can drop your parcel at the nearest drop off point.
Once the products have been returned, our team will be able to process your return as quickly as possible and your refund or store credit will be issued quickly.
A £6.99 fee will be deducted from your refund, this is the return handling fee.

To ensure that your return goes smoothly, please download and print our own return form and label , place it inside your parcel and send it back.
Our warehouse address:
Snowleader
Global Freight Connections Ltd,
Unit 5 Business Park
Festival Way
Basildon, Essex , SS14 3WB
United Kingdom


PRODUCT EXCHANGE?

Snowleader does not offer exchanges. However, you can return your item within 60 days and  receive  a full refund, as long as it meets the  requirements stated above. 


So the fastest way to get a 
different size product, for example, is to place a new order for the correct size. And at the same time return the item that you were not happy with and  receive  a full refund.  

If you'd like:

  • A refund: if your item(s) are sent back unused and in its original packaging, your refund will be processed in 14 days after the delivery. You will be refunded directly on the method of payment you used during your shopping.
  • A voucher: The Snowleader voucher will be available for a year on snowleader.co.uk and you will be notified by email as soon as it is available.

VAT and delivery

VAT incl. Delivery with EVRI
The products you order will be billed all charges included. The prices displayed on our website snowleader.co.uk include 20% VAT, as well as customs fees. You will not have to pay anything else when receiving your order!