Delivery, returns and VAT for United Kingdom

Due to the COVID 19 epidemic, the DPD via Colissimo carrier is unable to make deliveries to a pick-up point at the moment.

Classic Customer

Refuge Snowleader Club Member

Base Camp Snowleader Club Member

Summit Snowleader Club Member

If you’re not 100% satisfied with your purchase, simply fill in this return form, then send us an email asking for a free return label. We will then send you an email with all the documents needed. Once you have received all the documents you can send the parcel back to us. Returns requests must be made within 30 days after receiving your order. The return must be posted within 14 days after you received the return documents. If you wish to return an item, we can refund you: we’ll refund you via Paypal or bank transfer. We can also give you Snowleader store credit, which is redeemable on all Snowleader.com items for 1 year. Please note that the original shipping costs (when the order was first sent to the customer) are only refunded if the entire order is returned. 

CONDITIONS TO GET REFUNDED?

To give you time to make sure you are happy with your purchase, Snowleader is extending the product return period for general customers from 14 to 30 days. For Snowleader Mountain Club members, the 100-day return period remains unchanged. For all the return conditions please see our Terms and conditions

*The products must be new and unused, in the original packaging with original labels attached

*For Safety and Health reasons, we do not accept returns of the following; mounted skis and snowboards / cut climbing skins / thermoformed boots /perishable goods / suncream / cleaning products and underwear.
 
*If you are returning a package it must be returned in its entirety.  
 
In addition, regarding personal safety equipment (helmets, climbing harnesses, carabiners, etc.), our team pays particular attention to the conditions of the returned products. The product must not have been worn, and the labels, protective films and packaging must not have been removed, otherwise the return may not be accepted.

*If you have any questions please do not hesitate to contact us. 

HOW DO I GET REFUNDED?

Make sure all your products you wish to return meet the conditions above and then send us as message through our contact form : Display contact form

We will then send you a return form and a return shipping label.

Please send the package to: 
Snowleader, 45 rue Saturne, 74650 Chavanod, FRANCE

DOWNLOAD RETURN FORM

PRODUCT EXCHANGE?

Snowleader does not offer exchanges. However, you can return your item within 30 days and receive a full refund, as long as it meets the requirements stated above. 

So the fastest way to get a different size product, for example, is to place a new order for the correct size. And at the same time return the item that you were not happy with and receive a full refund.  

If you'd like:

• A refund : if your item(s) are sent back unused and in its original packaging, your refund will be processed in 14 days after the delivery. You will be refunded directly on the method of payment you used during your shopping.
• A voucher : The Snowleader voucher will be available for a year on Snowleader.co.uk and you will be notified by email as soon as it is available.

To purchase products and have them delivered to the United Kingdom, please order on the website www.snowleader.co.uk . We will apply the English VAT to all the items of your order (20%).

If you wish to have you ordered delivered in France, please order on www.snowleader.com

√ Contact form

Any questions? Please feel free to contact us through the contact form and we will get back to you within 48 hours. 

Display contact form

√ Phone

You can also reach us by phone  0872 442 9028 (9p/min)

We are open Monday to Saturday 8:00 am - 6:00 pm 

√ Live Chat

If you want to have an answer to your question right now you can use our Live Chat tool Here. 

√ Skype

You can also chat with us on Skype, just add us to your contacts.
Add us on skype : snowleader.com

√ Our shops

We also have shops in Annecy, Chamonix and Lyon where you can pick up and browse products as well as pick up orders.