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Warranty claims: information required

Warranty claims: information required

Foreword

In order to process your warranty claim as quickly as possible, our Customer Services need as much information as possible before approaching the brand in question. Using the information on this page, you will find all the documents to send us in your response to the e-mail requesting the maximum amount of information about your warranty claim. Please take the time to check that your brand does not require any specific documents (see specific procedures below).



Please pay attention to the following:

The quality of the documents (the photos must be clear)

The size of the documents (please do not exceed 8MB with all attachments)

The format of the documents (ideally JPEG and/or PDF)



As soon as we receive your email, we can forward your request to the manufacturer, who will then be the only decision-maker for any possible support (repair, exchange or credit note). Snowleader follows the brand's policy for warranty claims. If the brand repairs or exchanges the product, we will send it back to you and if the brand sends us a credit note, we will issue a credit note but under no circumstances a refund.


For your information, warranty claims can take between 4-8 weeks. We thank you in advance for your patience and will do our utmost to shorten this delay.



Common procedure

For the majority of brands (list available here), You will be asked to provide these documents in order to process your request:

Invoice for product being returned

Description of problem

Photo of entire product

Photo of defect

If possible: photo of product labels

if possible: photo of serial number



Specific procedures

However, some brands require additional information in order to respond to your return request properly. Please check in the list below whether or not the product in question is there. If your brand/product is listed, please provide the information indicated in the brand-specific table.

Brands from # to D



BrandInformation required
ABS

For airbag servicing and cartridge refilling: contact the Snowleader customer services to find out the price of the services.

For all other requests :

Invoice
Description of the problem
Photo of the product as a whole
Photo of the defect
Photos of labels on the product
Photo of the serial number

ADIDAS Invoice
Description of the problem
Photo of the product as a whole
Photo of the defect
Photos of labels on the product

Essential: photo of the factory code (see attached)
ADVENATE

For airbag servicing:

Contact the Snowleader customer service team to find out the price of the services.

Other requests:

Invoice
Description of the problem
Photo of the product as a whole
Photo of the defect
If available: photos of labels on the product
If available: photo of the serial number

AMPLID

Invoice
Description of the problem
Photo of the entire front side of the product 
Photo of the entire back side of the product
Photo of the defect

Essential : Photo of serial number
ARPIN

Invoice
Description of the problem
Photo of the product as a whole
Photo of the defect

Essential : photo of the article number (6 digits on the label)
ARVA

For DVA and airbag servicing:

Contact the Snowleader customer service team to find out the price of the services.

Other requests:

Invoice
Description of the problem
Photo of the product as a whole
Photo of the defect
If available: photos of labels on the product
If available: photo of the serial number

ATOMIC

Invoice
Description of the problem
Photo of the product as a whole
Photo of the defect
If available: photos of labels on the product

Essential: photo of serial number (see attached)
BCA

For DVA servicing, airbag and cartridge filling:

Contact the Snowleader customer service team to know the price of the services.

Other requests:

Invoice
Description of the problem
Photo of the product as a whole
Photo of the defect
If available: photos of labels on the product
If available: photo of the serial number

BLACK CROWS

For airbag servicing:

Contact the Snowleader customer service team to find out the price of the services.

Other requests:

Invoice
Description of the problem
Photo of the entire front side of the product 
Photo of the entire back side of the product
Photo of the defect
If present: photo of the serial number

BLACK DIAMOND

For DVA and airbag servicing:

Contact the Snowleader customer service team to find out the price of the services.

Other requests:

Invoice
Description of the problem
Photo of the product as a whole
Photo of the defect
If available: photos of labels on the product
If available: photo of the serial number

BLIZZARD Invoice
Description of the problem
Photo of the entire front side of the product 
Photo of the entire back side of the product
Photo of the defect
If present: photo of the serial number
CAPITA Invoice
Description of the problem
Photo of the entire front side of the product 
Photo of the entire back side of the product
Photo of the defect
If present: photo of the serial number
CARHARTT Invoice
Description of the problem
Photo of entire product
Photo of the defect

Essential : photos of the labels on the interior the product
COROS Invoice
Description of the problem
Photo of entire product
Photo of the defect

Essential : Watch identifier (on the inside of the case or in the information in the general menu or on the Coros application) + email used for the creation of the Coros account
DPS Invoice
Description of the problem
Photo of the entire front side of the product 
Photo of the entire back side of the product
Photo of the defect

Essential : photo of the serial number (situated at the middle of the ski)
DYNASTAR

Invoice
Description of the problem
Photo of the product as a whole
Photo of the defect
If available: photos of labels on the product
If available: photo of the serial number

Additional information for skis:

Photo of the entire front side of the product 
Photo of the entire back side of the product


Brands from E to H



BrandInformation required
EASTPAK You can make your claim here:

https://www.eastpak.com/uk-en/warranty/
EVOC SKI

For airbag servicing:

Contact the Snowleader customer service team to find out the price of the services.

Other requests:

Invoice
Description of the problem
Photo of the product as a whole
Photo of the defect
If available: photos of labels on the product
If available: photo of the serial number

FACTION

Invoice
Description of the problem
Photo of the entire front side of the product
Photo of the entire back side of the product
Close-up photo of the defect
Photo of the defect in wide view
Photo of the serial number (It is located near the middle of the ski and is between 8 and 18 characters long). If you cannot read it, please write "illegible". If your ski has a QR code, it is this number)

FERRINO For airbag servicing:

Contact the Snowleader customer service team to find out the price of the services.

Other requests:

Invoice
Description of the problem
Photo of the product as a whole
Photo of the defect
If available: photos of labels on the product

Essential for tents: photo of the DAS code, it is located inside one of the canvases. (see attached)
GARMIN You can submit your claim here:

https://www.garmin.com/en-GB/legal/consumer-limited-warranty/
GNU Invoice
Description of the problem
Photo of the entire front side of the product 
Photo of the entire back side of the product
Photo of the defect
Photo of the serail number
GO PRO Go directly through the brand here:

https://gopro.com/en/gb/confirmation/contact-support
HAGAN

Invoice
Description of the problem
Photo of the entire front side of the product
Photo of the entire back side of the product
Photo of the defect
If available, photo of the serial number

HEAD

Invoice
Description of the problem
Photo of the product as a whole
Photo of the defect
If available: photos of labels on the product
If available: photo of the serial number

Additional information for skis:

Photo of the entire front side of the product
Photo of the entire back side of the product
HYDRAPAK You can submit your claim here:

https://support.hydrapak.com/hc/en-us/requests/new?ticket_form_id=913128


Brands from I to M



BrandInformation required
JONES

Invoice
Description of the problem
Photo of the entire front side of the product
Photo of the entire back side of the product
Photo of the defect
If available, photo of the serial number

K2

Invoice
Description of the problem
Photo of the product as a whole
Photo of the defect
If available: photos of labels on the product
If available: photo of the serial number

Additional information for skis:

Photo of the entire front side of the product
Photo of the entire back side of the product
KASTLE Invoice
Description of the problem
Photo of the entire front side of the product
Photo of the entire back side of the product
Photo of the defect
If available, photo of the serial number
LACROIX Invoice
Description of the problem
Photo of the entire front side of the product (skis)
Photo of the entire back side of the product (skis)
Photo of the defect
If available, photo of the serial number
LIBTECH Invoice
Description of the problem
Photo of the entire front side of the product (skis)
Photo of the entire back side of the product (skis)
Photo of the defect
If available, photo of the serial number
LINE Invoice
Description of the problem
Photo of the entire front side of the product
Photo of the entire back side of the product
Photo of the defect
If available, photo of the serial number
MAJESTY Invoice
Description of the problem
Photo of the entire front side of the product
Photo of the entire back side of the product
Photo of the defect
If available, photo of the serial number
MAMMUT For DVA and airbag servicing, or cartridge filling:

Contact the Snowleader customer service team to find out the price of the services.

Other requests:

Invoice
Description of the problem
Photo of the product as a whole
Photo of the defect
If available: photos of labels on the product
If available: photo of the serial number

(Return of product to our customer services likely)
MILLET For airbag servicing:

Contact the Snowleader customer service team to find out the price of the services.

Other requests:

Invoice
Description of the problem
Photo of the product as a whole
Photo of the defect
If available: photos of labels on the product
If available: photo of the serial number

MOONLIGHT

Invoice
Description of the problem
Photo of the product as a whole
Photo of the defect
If available: photos of labels on the product
If available: photo of the serial number

Additional information for skis:

Photo of the entire front side of the product
Photo of the entire back side of the product
MOVEMENT Invoice
Description of the problem
Photo of the product as a whole
Photo of the defect
If available: photos of labels on the product
If available: photo of the serial number

Additional information for skis:

Photo of the entire front side of the product
Photo of the entire back side of the product
MSR Invoice
Description of the problem
Photo of the product as a whole
Photo of the defect
If available: photos of labels on the product
If available: photo of the serial number

For a defect on the hoops :

Indicate which arch is affected in the attached diagram (see attached)


Brands from N to Q



BrandInformation required
NEMO Invoice
Description of the problem
Photo of the product as a whole
Photo of the defect
If available: photos of labels on the product

Essential for mattresses: photo of serial number (on join by valve, see attached) and if the problem concerns a leak, send a photo of the valve

Essential for tents: photo of the serial number (written on the inside pocket of the tent on the safety instructions label)
NIDECKER

Invoice
Description of the problem
Photo of the product as a whole
Photo of the defect
If available: photos of labels on the product
If available: photo of the serial number

Additional information for snowboards:

Photo of the entire front side of the product
Photo of the entire back side of the product
NIKE Facture
Description of the problem
Photo of the product as a whole
Photo of the defect

Essential: photos of the labels on the products for the factory code (see attached)
NITRO

Invoice
Description of the problem
Photo of the product as a whole
Photo of the defect
If available: photos of labels on the product
If available: photo of the serial number

Additional information for snowboards:

Photo of the entire front side of the product
Photo of the entire back side of the product
NORRONA Facture
Description of the problem
Photo of the product as a whole
Photo of the defect

Essential: photos of the labels on the products for the factory code
ON RUNNING Facture
Description of the problem
Photo of the product as a whole
Photo of the defect

Essential: photos of the labels on the products for the factory code
OPTIMUS

Invoice
Description of the problem
Photo of the product as a whole
Photo of the defect
If available: photos of labels on the product

Essential: photo of serial number
ORTOVOX For DVA :

Possible for customers to make their request on the ortovox site for DVA : https://www.ortovox.com/uk-en/service/information-user-manuals/avalanche-transceivers/service-card

For airbag servicing and cartridge refilling:

Contact the Snowleader customer service team to find out the price of the services

Other requests:

Invoice
Description of the problem
Photo of the product as a whole
Photo of the defect
If available: photos of labels on the product
If available: photo of the serial number

PETZL You can submit your request here:

https://www.petzl.com/GB/en/Sport/Contact
PIEPS For DVA and airbag servicing, or cartridge refilling:

Contact the Snowleader customer service team to find out the price of the services

Other requests:

Invoice
Description of the problem
Photo of the product as a whole
Photo of the defect
If available: photos of labels on the product
If available: photo of the serial number

(Return of product to our customer services likely)


Brands from R to T



BrandInformation required
ROSSIGNOL

Invoice
Description of the problem
Photo of the product as a whole
Photo of the defect
If available: photos of labels on the product
If available: photo of the serial number

Additional information for skis:

Photo of the entire front side of the product
Photo of the entire back side of the product
ROXY SKI

Invoice
Description of the problem
Photo of the entire front side of the product
Photo of the entire back side of the product
Close-up photo of the defect
Photo of the defect in wide view
Photo of the serial number (It is located near the ski centre and is between 8 and 18 characters long). If you cannot read it, please write "illegible". If your ski has a QR code, it is this number)

ROXY SNOWBOARD Invoice
Description of the problem
Photo of the entire front side of the product
Photo of the entire back side of the product
Photo of the defect
If available, photo of the serial number
SALOMON

Invoice
Description of the problem
Photo of the product as a whole
Photo of the defect
If available: photos of labels on the product

Essential: photo of the serial number (see attached)
SCOTT For airbag servicing:

Contact the Snowleader customer service team to find out the price of the services

Other requests:

Invoice
Description of the problem
Photo of the product as a whole
Photo of the defect
If available: photos of labels on the product
If available: photo of the serial number

Essential: for ski boots, the serial number is located on the inside of the tongue
SILVA You can make your claim here:

http://www.scandinalp.com/contact
SKITRAB

Invoice
Description of the problem
Photo of the entire front side of the product
Photo of the entire back side of the product
Photo of the defect
If available: photos of labels on the product
If available: photo of the serial number

STOCKLI

Invoice
Description of the problem
Photo of the entire front side of the product
Photo of the entire back side of the product
Photo of the defect
If available: photos of labels on the product
If available: photo of the serial number

SUUNTO You can make your claim here:

https://www.suunto.com/en-gb/Support/Repair-services/Online-Service-Request/
THERMAREST

Invoice
Description of the problem
Photo of the product as a whole
Photo of the defect
If available: photos of labels on the product

Essential if present: photo of serial number (Usually near Thermarest logo)

(Return to our customer services likely)


Brands from U to Z



BrandInformation required
VEJA

Request valid for 6 months after purchase

Invoice
Description of the problem
Photo of the product as a whole
Photo of the defect
If available: photos of labels on the product

Essential: photo of the production under the sole of one of the shoes (see attached)
VOLKL

Invoice
Description of the problem
Photo of the product as a whole
Photo of the defect
If available: photos of labels on the product
If available: photo of the serial number


Additional information for skis:

Photo of the entire front side of the product
Photo of the entire back side of the product
ZAG

Invoice
Description of the problem
Photo of the product as a whole
Photo of the defect
If available: photos of labels on the product
If available: photo of the serial number