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Warranty claims: information required
Foreword
In order to process your warranty claim as quickly as possible, our Customer Services need as much information as possible before approaching the brand in question. Using the information on this page, you will find all the documents to send us in your response to the e-mail requesting the maximum amount of information about your warranty claim. Please take the time to check that your brand does not require any specific documents (see specific procedures below).
Please pay attention to the following:
The quality of the documents (the photos must be clear)
The size of the documents (please do not exceed 8MB with all attachments)
The format of the documents (ideally JPEG and/or PDF)
As soon as we receive your email, we can forward your request to the manufacturer, who will then be the only decision-maker for any possible support (repair, exchange or credit note). Snowleader follows the brand's policy for warranty claims. If the brand repairs or exchanges the product, we will send it back to you and if the brand sends us a credit note, we will issue a credit note but under no circumstances a refund.
For your information, warranty claims can take between 4-8 weeks. We thank you in advance for your patience and will do our utmost to shorten this delay.
Common procedure
For the majority of brands (list available here), You will be asked to provide these documents in order to process your request:
Invoice for product being returned
Description of problem
Photo of entire product
Photo of defect
If possible: photo of product labels
if possible: photo of serial number
Specific procedures
However, some brands require additional information in order to respond to your return request properly. Please check in the list below whether or not the product in question is there. If your brand/product is listed, please provide the information indicated in the brand-specific table.
Brands from # to D
| Brand | Information required |
|---|---|
| ABS |
For airbag servicing and cartridge refilling: contact the Snowleader customer services to find out the price of the services. For all other requests : Invoice |
| ADIDAS | Invoice Description of the problem Photo of the product as a whole Photo of the defect Photos of labels on the product Essential: photo of the factory code (see attached) |
| ADVENATE |
For airbag servicing: Contact the Snowleader customer service team to find out the price of the services. Other requests: Invoice |
| AMPLID |
Invoice |
| ARPIN |
Invoice |
| ARVA |
For DVA and airbag servicing: Contact the Snowleader customer service team to find out the price of the services. Other requests: Invoice |
| ATOMIC |
Invoice |
| BCA |
For DVA servicing, airbag and cartridge filling: Contact the Snowleader customer service team to know the price of the services. Other requests: Invoice |
| BLACK CROWS |
For airbag servicing: Contact the Snowleader customer service team to find out the price of the services. Other requests: Invoice |
| BLACK DIAMOND |
For DVA and airbag servicing: Contact the Snowleader customer service team to find out the price of the services. Other requests: Invoice |
| BLIZZARD | Invoice Description of the problem Photo of the entire front side of the product Photo of the entire back side of the product Photo of the defect If present: photo of the serial number |
| CAPITA | Invoice Description of the problem Photo of the entire front side of the product Photo of the entire back side of the product Photo of the defect If present: photo of the serial number |
| CARHARTT | Invoice Description of the problem Photo of entire product Photo of the defect Essential : photos of the labels on the interior the product |
| COROS | Invoice Description of the problem Photo of entire product Photo of the defect Essential : Watch identifier (on the inside of the case or in the information in the general menu or on the Coros application) + email used for the creation of the Coros account |
| DPS | Invoice Description of the problem Photo of the entire front side of the product Photo of the entire back side of the product Photo of the defect Essential : photo of the serial number (situated at the middle of the ski) |
| DYNASTAR |
Invoice Photo of the entire front side of the product Photo of the entire back side of the product |
Brands from E to H
| Brand | Information required |
|---|---|
| EASTPAK | You can make your claim here: https://www.eastpak.com/uk-en/warranty/ |
| EVOC SKI |
For airbag servicing: Contact the Snowleader customer service team to find out the price of the services. Other requests: Invoice |
| FACTION |
Invoice |
| FERRINO | For airbag servicing: Contact the Snowleader customer service team to find out the price of the services. Other requests: Invoice |
| GARMIN | You can submit your claim here: https://www.garmin.com/en-GB/legal/consumer-limited-warranty/ |
| GNU | Invoice Description of the problem Photo of the entire front side of the product Photo of the entire back side of the product Photo of the defect Photo of the serail number |
| GO PRO | Go directly through the brand here: https://gopro.com/en/gb/confirmation/contact-support |
| HAGAN |
Invoice |
| HEAD |
Invoice Photo of the entire front side of the product Photo of the entire back side of the product |
| HYDRAPAK | You can submit your claim here: https://support.hydrapak.com/hc/en-us/requests/new?ticket_form_id=913128 |
Brands from I to M
| Brand | Information required |
|---|---|
| JONES |
Invoice |
| K2 |
Invoice Photo of the entire front side of the product Photo of the entire back side of the product |
| KASTLE | Invoice Description of the problem Photo of the entire front side of the product Photo of the entire back side of the product Photo of the defect If available, photo of the serial number |
| LACROIX | Invoice Description of the problem Photo of the entire front side of the product (skis) Photo of the entire back side of the product (skis) Photo of the defect If available, photo of the serial number |
| LIBTECH | Invoice Description of the problem Photo of the entire front side of the product (skis) Photo of the entire back side of the product (skis) Photo of the defect If available, photo of the serial number |
| LINE | Invoice Description of the problem Photo of the entire front side of the product Photo of the entire back side of the product Photo of the defect If available, photo of the serial number |
| MAJESTY | Invoice Description of the problem Photo of the entire front side of the product Photo of the entire back side of the product Photo of the defect If available, photo of the serial number |
| MAMMUT | For DVA and airbag servicing, or cartridge filling: Contact the Snowleader customer service team to find out the price of the services. Other requests: Invoice |
| MILLET | For airbag servicing: Contact the Snowleader customer service team to find out the price of the services. Other requests: Invoice |
| MOONLIGHT |
Invoice Photo of the entire front side of the product Photo of the entire back side of the product |
| MOVEMENT | Invoice Description of the problem Photo of the product as a whole Photo of the defect If available: photos of labels on the product If available: photo of the serial number Additional information for skis: Photo of the entire front side of the product Photo of the entire back side of the product |
| MSR | Invoice Description of the problem Photo of the product as a whole Photo of the defect If available: photos of labels on the product If available: photo of the serial number For a defect on the hoops : Indicate which arch is affected in the attached diagram (see attached) |
Brands from N to Q
| Brand | Information required |
|---|---|
| NEMO | Invoice Description of the problem Photo of the product as a whole Photo of the defect If available: photos of labels on the product Essential for mattresses: photo of serial number (on join by valve, see attached) and if the problem concerns a leak, send a photo of the valve Essential for tents: photo of the serial number (written on the inside pocket of the tent on the safety instructions label) |
| NIDECKER |
Invoice Photo of the entire front side of the product Photo of the entire back side of the product |
| NIKE | Facture Description of the problem Photo of the product as a whole Photo of the defect Essential: photos of the labels on the products for the factory code (see attached) |
| NITRO |
Invoice Photo of the entire front side of the product Photo of the entire back side of the product |
| NORRONA | Facture Description of the problem Photo of the product as a whole Photo of the defect Essential: photos of the labels on the products for the factory code |
| ON RUNNING | Facture Description of the problem Photo of the product as a whole Photo of the defect Essential: photos of the labels on the products for the factory code |
| OPTIMUS |
Invoice |
| ORTOVOX | For DVA : Possible for customers to make their request on the ortovox site for DVA : https://www.ortovox.com/uk-en/service/information-user-manuals/avalanche-transceivers/service-card For airbag servicing and cartridge refilling: Contact the Snowleader customer service team to find out the price of the services Other requests: Invoice |
| PETZL | You can submit your request here: https://www.petzl.com/GB/en/Sport/Contact |
| PIEPS | For DVA and airbag servicing, or cartridge refilling: Contact the Snowleader customer service team to find out the price of the services Other requests: Invoice |
Brands from R to T
| Brand | Information required |
|---|---|
| ROSSIGNOL |
Invoice Photo of the entire front side of the product Photo of the entire back side of the product |
| ROXY SKI |
Invoice |
| ROXY SNOWBOARD | Invoice Description of the problem Photo of the entire front side of the product Photo of the entire back side of the product Photo of the defect If available, photo of the serial number |
| SALOMON |
Invoice |
| SCOTT | For airbag servicing: Contact the Snowleader customer service team to find out the price of the services Other requests: Invoice |
| SILVA | You can make your claim here: http://www.scandinalp.com/contact |
| SKITRAB |
Invoice |
| STOCKLI |
Invoice |
| SUUNTO | You can make your claim here: https://www.suunto.com/en-gb/Support/Repair-services/Online-Service-Request/ |
| THERMAREST |
Invoice (Return to our customer services likely) |
Brands from U to Z
| Brand | Information required |
|---|---|
| VEJA |
Request valid for 6 months after purchase Invoice |
| VOLKL |
Invoice Additional information for skis: Photo of the entire front side of the product Photo of the entire back side of the product |
| ZAG |
Invoice |
